AIIM sent me a survey questionnaire a couple of months ago on Business Process Management. They got about eight hundred responses and half of them were from representatives of organizations of more than 1,000 (like Travis County, where I am one of just over four thousand employees).
When asked, What is the most important obstacle or problem for your organization during a BPM implementation? the most common answer was "Underestimating process and organizational issues."
Does that mean that BPM's focus should be on ways of working, more than technical issues? Perhaps the answer can be found in this article from the AIIM magazine.
And here is a link to the BPM page on my website.
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